Refund policy
Return & Refund Policy
We take pride in the quality and craftsmanship of our jewelry. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
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Return Window: Returns are accepted within 7 days of delivery.
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Initiation: To initiate a return, please contact us within this 7-day period.
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Condition: Items must be returned in their original, unworn condition, including all original packaging and tags.
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Exclusions: Custom-made or personalized items are not eligible for return.
Return Process
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Contact Us: Reach out within 7 days of delivery to request a return.
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Shipping: Customers are responsible for return shipping costs. Please ensure the item is securely packaged.
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Address: Send returns to:
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Reference Number: Upon initiating a return, we will provide you with a Return Reference Number. Please include this number inside the return package to facilitate processing.
Refunds
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Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return criteria.
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Processing: If approved, refunds will be processed to your original payment method within [specify timeframe, e.g., 5-7 business days].
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Non-Compliance: Returns that do not meet our policy criteria (e.g., items not in original condition, incorrect items returned) will not be eligible for a refund.
Additional Notes
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Shipping Responsibility: We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.
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Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly.
For any questions or concerns regarding your return, please contact us!